Private Policy

Private Policy

Last updated: May 01, 2026

Solution Outline LLC (“Company,” “We,” “Us,” “Our“) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.solutionoutline.com (the “Service“). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Interpretation and Definitions

1.1 Interpretation
Capitalized words have the meanings defined in this section. Singular includes plural and vice versa unless the context requires otherwise.

1.2 Definitions

  • Account means a unique account created for you to access parts of our Service.
  • Affiliate means any entity that controls, is controlled by, or is under common control with the Company.
  • Company (referred to as “We”, “Us”, “Our”) means Solution Outline LLC, 1000 Brickell Ave Ste 715, Miami, FL 33131, United States.
  • Cookies are small files placed on your device by a website, containing browsing history details and other information.
  • Country refers to: Florida, United States.
  • Device means any computer, cell phone, tablet, or other device that can access the Service.
  • Personal Data (or “Personal Information”) means any information relating to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes data on behalf of the Company.
  • Usage Data means data collected automatically, such as page visit duration.
  • Website refers to Solution Outline, accessible from www.solutionoutline.com.
  • You means the individual or legal entity accessing the Service.

2. Types of Data We Collect

2.1 Personal Data You Provide Directly
We may collect the following types of personal information when you voluntarily submit it:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Social Media Profile information (e.g., when you connect with Facebook, Sign In with Twitter)
  • Any other information you choose to provide (e.g., project details, messages)

2.2 User-Generated Content
If our Service allows you to upload, post, or submit content (such as text, images, project briefs, or comments), we collect that content and the metadata associated with it. Please do not include sensitive personal data in public areas or in communications unless specifically requested by us for a confidential project. Any content you submit may be processed as described in this policy.

2.3 Usage Data
Collected automatically when you use the Service. This includes:

  • IP address, browser type and version
  • Pages visited, time and date of visit, time spent on pages
  • Device identifiers and diagnostic data
  • Mobile device type, unique ID, operating system, and browser type

2.4 Tracking Technologies and Cookies
We use Cookies and similar technologies like beacons, tags, and scripts to analyze trends, administer the site, track users’ movements, and gather demographic information.

  • Necessary / Essential Cookies (Session): to provide core functionality and security.
  • Acceptance Cookies (Persistent): to record that you have accepted our cookie notice.
  • Functionality Cookies (Persistent): to remember your preferences (e.g., language).

We also use third-party tracking and analytics tools such as Google Analytics. These tools may collect information about your use of the Service and report website trends without identifying individual visitors. You can learn about Google’s practices at Google’s Privacy Policy and opt out via the Google Analytics Opt-out Browser Add-on.

Where required by law, non-essential cookies are only placed with your consent. You may withdraw consent or change cookie settings through your browser or our cookie preference tool (if available).

2.5 Data from Third-Party Partners and Clients
In some cases, we may work on projects with our clients where the client collects personal data and we act as a data processor. In those situations, the client’s privacy policy governs the collection of your data, and we process it only on their instructions. We do not control and are not responsible for the data collection practices of our clients, but we require them to comply with applicable privacy laws.

3. How We Use Your Personal Data

We use your personal data for the following business purposes:

  • To provide and maintain our Service, including monitoring usage.
  • To manage your Account and provide access to features.
  • To perform a contract with you (project agreements, service purchases).
  • To contact you via email, telephone, SMS, or push notifications regarding updates, security alerts, or project milestones.
  • To send marketing and promotional communications that you have opted in to receive. You may opt out at any time by using the unsubscribe link in emails or contacting us.
  • To manage your requests and inquiries.
  • For business transfers: evaluating or conducting mergers, divestitures, or sales of assets.
  • For advertising and remarketing purposes, including showing targeted ads on platforms like Google, YouTube, Instagram, Facebook, Meta, and other social media channels after you leave our site.
  • For analytics and improvement: understanding usage trends, determining campaign effectiveness, and enhancing our products and user experience.

4. Sharing Your Personal Data

We may share your personal information in the following situations:

  • Service Providers: We engage third-party companies to facilitate our Service, such as hosting, analytics, email delivery, payment processing (see below), and customer support.
  • Payment Processors: Payments for our products/services are processed by third parties like WISE, PayPal, Square, or Stripe. We do not collect or store your full credit card details; those are handled directly by the payment processor’s secure system. Please review their privacy policies.
  • Advertising and Remarketing Partners: We use remarketing services to advertise on third-party websites (e.g., Google Ads, Facebook, Instagram, YouTube). These partners may use cookies to serve ads based on your past visits to our Service. We share limited data (e.g., email or device identifiers) in hashed form for targeted advertising only where you have consented or as permitted by law. You can opt out of targeted advertising via your device settings or the platforms’ own tools.
  • Affiliates and Business Partners: We may share information with affiliated companies or partners to offer joint services or promotions, always under contractual confidentiality obligations.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred with prior notice.
  • Law Enforcement and Legal Obligations: If required by law, court order, or governmental regulation, we may disclose your information to protect rights, safety, or property.
  • With Your Consent: For any other purpose with your explicit permission.

5. User-Generated Content and Public Areas

If our website allows you to post comments, upload materials, or interact in public areas, you acknowledge that such information is publicly visible and may be read, collected, and used by others. We are not responsible for the privacy of any information you voluntarily disclose in these areas. Please exercise caution.

6. International Data Transfers

Your information is processed at our operating offices and may be transferred to — and maintained on — computers located outside your state, province, or country. We take appropriate safeguards to ensure that your data is treated securely and in accordance with this policy, including using Standard Contractual Clauses or equivalent mechanisms for transfers from the EU, UK, Switzerland, or other regions with adequacy requirements.

7. Data Retention (Including Termination)

We retain Personal Data only as long as necessary for the purposes stated in this Privacy Policy, including legal, accounting, or reporting requirements. Specific retention periods:

  • Account Information: Duration of account relationship plus up to 24 months after termination to resolve disputes.
  • Customer Support Data: Up to 24 months from ticket closure.
  • Usage Data (Cookies, analytics): Up to 24 months from collection.
  • Server Logs: Up to 24 months for security.

In the event of termination of your Account or cessation of our relationship, we will retain your Personal Data only as necessary for our legitimate business interests or legal obligations. You may request deletion of your data as described in the Rights section. Residual copies may remain in encrypted backup archives for a limited period in accordance with our backup schedule and will not be actively processed.

8. Your Privacy Rights (GDPR, CCPA/CPRA, and Other Global Laws)

We aim to comply with the spirit of major privacy frameworks, including the EU/UK GDPR, California Consumer Privacy Act (CCPA/CPRA), Canada’s PIPEDA, Brazil’s LGPD, and Japan’s APPI. Depending on your location, you may have the following rights:

  • Right to Access: Request a copy of your Personal Data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data, subject to exceptions.
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing for direct marketing or legitimate interest grounds.
  • Right to Opt-Out of Sale/Sharing: We do not sell personal data for money. However, our use of advertising cookies and remarketing may constitute “sharing” under California law. You may opt out by enabling the Global Privacy Control (GPC) signal in your browser or by contacting us.
  • Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise any of these rights, email us at info@solutionoutline.com. We will respond within applicable legal timeframes. We may need to verify your identity before processing requests.

For EU/UK Users: We process personal data on the legal bases of consent, performance of a contract, legitimate interests, and legal obligation. You have the right to lodge a complaint with your local data protection authority.

For California Residents: Under CCPA/CPRA, you may request disclosure of categories and specific pieces of personal information collected, the source, purpose, and third parties with whom we share it. See our “Types of Data” and “Sharing” sections. To submit a verifiable consumer request, contact us.

9. Security of Your Personal Data

We implement commercially reasonable technical and organizational measures to protect your Personal Data. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

10. Children’s Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 13 (or under 16 in the EU). If we learn that we have inadvertently collected such data without parental consent, we will take steps to delete it. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately.

Although we do not target children, we are not always aware if a third-party partner or client collects children’s data through a project we support. We require our clients to comply with applicable children’s privacy laws, including COPPA where relevant.

11. Links to Third-Party Websites

Our Service may contain links to other sites not operated by us. We have no control over their content or privacy practices and encourage you to review their policies.

12. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you by updating the “Last updated” date and, for material changes, by email and/or a prominent notice on our Service. You are advised to review this Privacy Policy periodically.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Email: info@solutionoutline.com